Errors and problems
Document is not uploaded. The message "Pending upload" is displayed on the document. What can I do?
Uploading a receipt does not work. It is called status "Upload pending" displayed and at the top as an error No photo of the document has been transferred to the server yet. Quit the billyard app and try uploading the receipt again. To exit an app on ...
An error occurred during the readout of my receipt. What do I have to do?
What do I have to do? Feel free to send us a short mail via the menu item "Feedback" in the app with the date and your login. We will correct this as soon as possible. You can reach us: per email: hilfe@billyard.de per live chat per phone at 0228 ...
Why is there no subsidy for some receipts?
If there is no subsidy for a receipt, this can have different reasons: Food subsidy 1. You have already reached your maximum subsidy for the month. 2. You have already submitted a receipt with a higher subsidy for the day. 3. You have already reached ...
Necessary information is missing from my receipt. What can I do?
Unfortunately, we are not allowed to accept this receipt. You cannot fill in missing information. If you buy from this receipt issuer more often, ask him to issue the receipts correctly. He is even obliged to do so by law.
The receipt check takes a very long time. Why?
It may happen that the readout cannot be done by machine. In this case, a billyard employee will look at the receipt so that you receive it back as error-free as possible. We recommend that you close the app as soon as you have submitted your ...
What if you do not get a receipt. Can you still submit this, if so, how?
No, this is not possible. The tax office prohibits the acceptance of handwritten receipts. So in this case, ask the receipt issuer for a receipt that can be accepted.
Can I submit a receipt several times?
No, that's not possible. billyard checks all submitted receipts / tickets for duplicates and discards them. So if you eat together with colleagues, add the respective colleague in the app. For this you can assign the respective person to the ...