Errors and problems
I will receive the message "Upload pending" at the receipt. What can I do?
Uploading a receipt does not work. It is called status "Upload pending" displayed and at the top as an error No photo of the document has been transferred to the server yet. Quit the billyard app and try uploading the receipt again. To exit an app on ...
My receipt has been read incorrectly, what now?
What do I have to do? Feel free to send us a short mail via the menu item "Feedback" in the app with the date and your login. We will correct this as soon as possible. You can reach us: per email: hilfe@billyard.de per live chat per phone at 0228 ...
The necessary information is missing on my receipt. What can I do?
Unfortunately, we are not allowed to accept this receipt. You cannot fill in missing information. If you buy from this receipt issuer more often, ask him to issue the receipts correctly. He is even obliged to do so by law.
Why does the analysis of the documents take so long?
It may happen that the readout cannot be done by machine. In this case, a billyard employee will look at the receipt so that you receive it back as error-free as possible. We recommend that you close the app as soon as you have submitted your ...
What if you don't get receipt?
No, this is not possible. The tax office prohibits the acceptance of handwritten receipts. So in this case, ask the receipt issuer for a receipt that can be accepted.