What if you don't get a receipt?

No, this is not possible. The tax office prohibits the acceptance of handwritten receipts.

So in this case, ask the receipt issuer for a receipt that can be accepted.

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• Necessary information is missing from my receipt. What can I do?

  Unfortunately, we are not allowed to accept this receipt. You cannot fill in missing information. If you buy from this receipt issuer more often, ask him to issue the receipts correctly. He is even obliged to do so by law.

• Document is not uploaded. The message "Pending upload" is displayed on the document. What can I do?

  Uploading a receipt does not work. It is called status "Upload pending" displayed and at the top as an error No photo of the document has been transferred to the server yet. Quit the billyard app and try uploading the receipt again. To exit an app on ...

• Why was my receipt rejected?

  Why was a receipt rejected? When you click on the receipt in the receipt list, you will see a message in a pink box at the top stating why the receipt is unusable. This can be, among others, the following reasons: Public transport subsidy  Not a ...

• Why does the analysis of the documents take so long?

  It may happen that the readout cannot be done by machine. In this case, a billyard employee will look at the receipt so that you receive it back as error-free as possible. We recommend that you close the app as soon as you have submitted your ...

• How do I upload a receipt?

  Yes, the app must remain open during the upload, otherwise it may be stopped. The app can then be closed during the receipt / ticket check.