Why does the analysis of the documents take so long?

It may happen that the readout cannot be done by machine. In this case, a billyard employee will look at the receipt so that you receive it back as error-free as possible.

We recommend that you close the app as soon as you have submitted your receipt, and confirm your open receipts as soon as you want to upload new ones.

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• What if you don't get a receipt?

  No, this is not possible. The tax office prohibits the acceptance of handwritten receipts. So in this case, ask the receipt issuer for a receipt that can be accepted.

• Necessary information is missing from my receipt. What can I do?

  Unfortunately, we are not allowed to accept this receipt. You cannot fill in missing information. If you buy from this receipt issuer more often, ask him to issue the receipts correctly. He is even obliged to do so by law.

• Why was my receipt rejected?

  Why was a receipt rejected? When you click on the receipt in the receipt list, you will see a message in a pink box at the top stating why the receipt is unusable. This can be, among others, the following reasons: Public transport subsidy  Not a ...

• How do I upload a receipt?

  Yes, the app must remain open during the upload, otherwise it may be stopped. The app can then be closed during the receipt / ticket check.

• Which public transport is permitted?

  All means of local public transport are permitted (e.g. subway/U-Bahn, S-Bahn, regional train or tram). Long-distance public transport is excluded (i.e. IC, EC, ICE, Thalys, TGV, Flixbus, etc.). Cab, eScooter, eBikes, car sharing, airplane, etc. do ...