Necessary information is missing from my receipt. What can I do?

Unfortunately, we are not allowed to accept this receipt. You cannot fill in missing information.

If you buy from this receipt issuer more often, ask him to issue the receipts correctly.

He is even obliged to do so by law.

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• What if you do not get a receipt. Can you still submit this, if so, how?

  No, this is not possible. The tax office prohibits the acceptance of handwritten receipts. So in this case, ask the receipt issuer for a receipt that can be accepted.

• A receipt of mine is unusable. Why? What do I have to do now?

  Why was a receipt rejected? When you click on the receipt in the receipt list, you will see a message in a pink box at the top stating why the receipt is unusable. This can be, among others, the following reasons: Public transport subsidy  Not a ...

• The receipt check takes a very long time. Why?

  It may happen that the readout cannot be done by machine. In this case, a billyard employee will look at the receipt so that you receive it back as error-free as possible. We recommend that you close the app as soon as you have submitted your ...

• Do I need to keep any receipt that I uploaded?

  No, you can throw away the receipt after uploading. billyard keeps all receipts for you.

• I only go shopping once a week. Can I split the receipt over several days?

  No, unfortunately this is not permitted by law. However, the receipt can be claimed for the particular day that is printed as the date on the receipt.