Document is not uploaded. The message "Pending upload" is displayed on the document. What can I do?

Document is not uploaded. The message "Pending upload" is displayed on the document. What can I do?

Uploading a receipt does not work. It is called status "Upload pending" displayed and at the top as an error
No photo of the document has been transferred to the server yet.
Quit the billyard app and try uploading the receipt again.

To exit an app on iPhone:

iPhone X and newer

  1. Swipe up on the home screen from the bottom of the screen and leave the finger in the middle of the screen.
  2. Swipe right or left to find the app to close.
  3. Swipe up the app to close it.

iPhone SE, iPhone 8 and older and iPod touch

  1. Press the Home button twice to view the last apps used.
  2. Swipe right or left to find the app to close.
  3. Swipe up the app to close it.
The exact instructions with graphics can be found athttps://support.apple.com/en-us/HT201330

To exit an app on a smartphone with Android operating system:

  1. Android smartphones display three navigation buttons at the bottom of the display: "Back" (triangle icon), "Home" (circle or square icon) in the middle and "Applications" (three-strokes or square icon).
  2. Tap the Application button (square icon or three-stroke icon).
  3. You can now see all opened apps side by side to browse through.
  4. Swipe your finger to the right or up - this depends on the smartphone to finish the respective app. Some smartphones also display a cross on the respective app for closing.
  5. Often there is also a button "Close all apps". With one click on it, all currently running apps are terminated

If the document upload still does not work, please turn off the Wi-Fi and try uploading via a mobile data connection.

Please contact our support if none of the two possibilities lead to success.

T: 0228 - 38 75 70 80

    • Related Articles

    • Do I need to upload the receipt on the same day I received it?

      No, you can upload all receipts until the 3rd of the following month, because billyard reads the date on the receipt. (For example, a receipt with a receipt date of May 19, 2022 must be uploaded at the latest by June 3, 2022). However, we recommend ...

    • Why was my receipt rejected?

      Why was a receipt rejected? When you click on the receipt in the receipt list, you will see a message in a pink box at the top stating why the receipt is unusable. This can be, among others, the following reasons: Public transport subsidy  Not a ...

    • How do I upload a receipt?

      Yes, the app must remain open during the upload, otherwise it may be stopped. The app can then be closed during the receipt / ticket check.

    • Why does the analysis of the documents take so long?

      It may happen that the readout cannot be done by machine. In this case, a billyard employee will look at the receipt so that you receive it back as error-free as possible. We recommend that you close the app as soon as you have submitted your ...

    • What if you don't get a receipt?

      No, this is not possible. The tax office prohibits the acceptance of handwritten receipts. So in this case, ask the receipt issuer for a receipt that can be accepted.