A receipt of mine is unusable. Why? What do I have to do now?
Why was a receipt rejected?
When you click on the receipt in the receipt list, you will see a message in a pink box at the top stating why the receipt is unusable. This can be, among others, the following reasons:
Public transport subsidy
- Not a valid receipt: e.g. debit card receipts, handwritten receipts, other photos if several receipts are photographed.
- Country not supported: The issuer is not in Germany
- Month already closed: The receipt date is from the previous month or even older. Only receipts up to the 3rd of the following month can be uploaded.
- Receipt bad/not recognizable: The receipt cannot be read because the photo quality is too poor.
- Receipt poor/not recognizable (font too small)
- The receipt has been submitted several times (possibly by other users): Either you have already uploaded the receipt or it was uploaded by another employee. billyard checks all submitted receipts for duplicates and discards them.
- Not a valid receipt: Long-distance (e.g. IC/ICE).
Food subsidy
- Not a valid receipt: e.g. debit card receipts, handwritten receipts, other photos if several receipts are photographed.
- Country not supported: The issuer is not in Germany
- Month already closed: The receipt date is from the previous month or even older. Only receipts up to the 3rd of the following month can be uploaded.
- Receipt bad/not recognizable: The receipt cannot be read because the photo quality is too poor.
- Receipt poor/not recognizable (font too small)
- The receipt has been submitted several times (possibly by other users): Either you have already uploaded the receipt or it was uploaded by another employee. billyard checks all submitted receipts for duplicates and discards them.
- Positions do not add up to a meal
You can delete your invalid receipt and upload one that can be evaluated. However, if you are not sure what to do, we are happy to help you via live chat on our website, or by mail at hilfe@billyard.de.
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