How do I order the Deutschland ticket from DSW21?

How do I order the Deutschland ticket from DSW21?

You can order the Deutschland ticket from DSW21 (Dortmunder Stadtwerke) via your smartphone or computer.

Order via smartphone

To be able to execute the order, you must have the displayed Code copy.
Without this Code you can not order the Deutschland ticket!
The code is personalized to you. Please do not pass it on to colleagues!
With the Code the assignment to your account is made in order to automatically transfer the data of the ticket to billyard and to receive the subsidy of your employer.
Click on "Code code". The code is now copied to the clipboard.

Now click on the button "Order with the provider". You will now be redirected to the order page of DSW21.

Choose the Start date/ Startdatum. This is the day from which the Deutschland-Ticket is to be valid.
Please note the order deadline! You have to order up to the 20th of a month so that the ticket is valid in the following month.


For people living in North Rhine-Westphalia, a "Additional product / Zusatzprodukt" is may be interesting. You can select this under the item "Zusatzprodukt" and order it for the Deutschand-Ticket.


Choose the "Output medium/ Ausgabemedium" for your Germany ticket. You can choose between output on a Smart Card/ Chipkarte or as Mobile ticket/ Handyticket for your smartphone.


When you want the Deutschland-Ticket as a Mobile ticket you have to create an account with "HandyTicket Deutschland" via the DSW21 app to receive the Deutschland ticket as HandyTicket first. To do this, proceed as follows:
  1. Download and install DSW21 app from app stores (Android iPhone)
  2. Start DSW21 app and create an account (Menu > Konto/Login > Login/Registrierung > on page below: Neuer Nutzer > Registrieren). You will then receive a PIN.
Log in now with your mobile phone number and the PIN sent via SMS. You will be redirected directly back to the order form after registration.



Enter your email address and password for your DSW21 account and click the button "Weiter zur Zusammenfassung". You can manage your subscription via your DSW21 account (change account details and data, cancel Germany ticket subscription, etc. refer to How can I manage the Deutschland ticket subscription with DSW21?)

A summary of your order is shown. Click on "Abo kostenpflichtig bestellen" to place the order.

You will see a confirmation of the order, in addition you will receive a confirmation email with all the details. Once the order has been processed by DSW21, you will receive another email to complete registration for the customer account. You cannot log in to your DSW21 user account before.

Order via computer

To place the order, you need the displayed Code. So that you can transfer the Code and the link to the order page of the DSW21 easily to your computer, there is the possibility to send an e-mail with the code and order link. The e-mail will be sent to the e-mail address you used to log in to billyard. It may be more convenient for you to place the order via the computer.
Even if you place the order via your computer, the data of the "Deutschland-Ticket" for your employer subsidy will be automatically transferred to the billyard app.
Just click on "Send now" in the bottom area to send the mail with the data.