Why do the images of the uploaded documents not open?

Why do the images of the uploaded documents not open?

There may be several reasons why the images of the documents do not open.

In most cases, the access rights of the app are restricted.
Please check the app permissions for the browser you want to use billyard and give the browser access to your gallery.

The error also occurs if there is insufficient space on your smartphone.
Therefore, create space by deleting unnecessary data or uninstalling unused apps.


    • Related Articles

    • I already have a subscription to the "Deutschland-Ticket". How can I get the subsidy from my employer?

      If you have already purchased a Deutschlandticket, you can upload the invoice or proof of payment, e.g. transaction from your bank account via the billyard app. (see also: What documents can I submit as proof of the Deutschland ticket?). You will ...

    • How do I convert my chipcard into a mobile ticket?

      You have the option to convert your existing subscription as a chipcard into a mobile ticket. Attention:The chipcard loses its validity after conversion. Only one output medium can be used at a time! 1. 1. First, please install the DSW21 app on your ...

    • Why can't I order the "Deutschland-Ticket" from my local transport company via billyard?

      The "Deutschland-Ticket" is always valid for all transport companies nationwide. billyard has a cooperation for the "Deutschland-Ticket" with Dortmund Stadtwerke (DSW21), which operates as a transport company in Dortmund. Employees from all federal ...

    • Who is DSW21?

      Dsw21is the transport company in Dortmund. The Dortmund Stadtwerke are part of the Rhine Ruhr transport network (Vrr) in North Rhine-Westphalia. Billyard has entered into a cooperation with DSW21. The cooperation enables companies to offer their ...

    • How do I order the Deutschland-Ticket via the billyard app?

      You can order the "Deutschland-Ticket" via the billyard app if you receive a mobility subsidy from your employer. Your advantages when ordering via the billyard app: Impossible to forget: No monthly document upload required. Your employer subsidy is ...