I have a new phone and would like to continue using billyard. What do I do now?

Your account remains the same as before, you just have to install the app on the new phone. You can find instructions here: Install WebApp.

The linked page is only in German available.

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• I have registered with billyard but have not received an email. What do I need to do?

  Please check your spam folder first to see if the email is there. Also make sure that your email address is spelled correctly. If you still have not received an e-mail, please contact us by phone at 0228-38757080, by Chat or Contact form on our ...

• I have technical problems. Who can I contact?

  Please contact us by phone at 0228-38757080, by Chat or Contact form on our website or by e-mail to hilfe@billyard.de

• I found an error in the app. What to do?

  Please contact us by phone at 0228-38757080, by chat or contact form on our website or by e-mail at hilfe@billyard.de.

• I have an idea how to make the app even better. Who can I contact?

  We are always happy to receive suggestions for improvement! Please feel free to contact us for this by phone at 0228-38757080, by chat or contact form on our website or by email at feedback@billyard.de.

• If I want to take a photo, the screen stays black. What do I need to do?

  Your browser (Chrome, Safari, Firefox, Samsung Internet, etc.) does not have permission to access the camera. Please check the app permissions for the browser you want to use billyard with and grant the browser access to the camera.