How can I reach DSW21?

How can I reach DSW21?

Do you have any questions about your Deutschland ticket subscription? DSW21 customer support is at your disposal

Questions about the use of the Deutschland ticket and the online portal (customer login)
Phone: 0231 955 - 2555

Questions about HandyTicket
Telephone: 0231 955- 2288

Service Hours
Monday to Friday
8.00 a.m. - 8.00 p.m.

If you have any questions about the billyard app and your employer's mobility grants, the billyard team will be available by phone at 0228-38757080, by email:hilfe@billyard.deor via chat.


    • Related Articles

    • Who is DSW21?

      Dsw21is the transport company in Dortmund. The Dortmund Stadtwerke are part of the Rhine Ruhr transport network (Vrr) in North Rhine-Westphalia. Billyard has entered into a cooperation with DSW21. The cooperation enables companies to offer their ...

    • When will I get the mobile phone ticket for the next month on the DSW21?

      At the end of each previous month (the last day of each month), the mobile tickets are automatically delivered for the following month. You don't have to do anything. The mobile ticket can always be found under the option "Meine Tickets" in the DSW21 ...

    • What additional products are available for the DSW21 "Deutschland-Ticket"?

      The following additional products can be ordered for the Deutschlandticket from DSW21: First Class Upgrade NRW First Class Upgrade VRR Bicycle ticket NRW Bike ticket VRR

    • How can I display the mobile ticket in the "DSW21 App"?

      If you have ordered the "Deutschland-Ticket" as the issuing medium "Handyticket" from DSW21, you can display the ticket as follows: Installation of the DSW21 app Download the DSW21 app from the respective app store. The app can be found under the ...

    • How do I order the Deutschland ticket from DSW21?

      You can order the Deutschland ticket from DSW21 (Dortmunder Stadtwerke) via your smartphone or computer. Order via smartphone To be able to execute the order, you must have the displayed Code copy. Without this Code you can not order the Deutschland ...