How can I reach DSW21?
Do you have any questions about your Deutschland ticket subscription? DSW21 customer support is at your disposal
Questions about the use of the Deutschland ticket and the online portal (customer login)
Phone: 0231 955 - 2555
E-mail:abo@dsw21.de
Questions about HandyTicket
Telephone: 0231 955- 2288
E-mail:ticketshop@dsw21.de
Service Hours
Monday to Friday
8.00 a.m. - 8.00 p.m.
If you have any questions about the billyard app and your employer's mobility grants, the billyard team will be available by phone at 0228-38757080, by email:hilfe@billyard.deor via chat.
Related Articles
How do I order the Deutschland ticket from the DSW21?
You can order the Deutschland ticket from the DSW21 (Dortmunder Stadtwerke) via your smartphone or computer. Order via smartphone Ordering the "Deutschland-Ticket" as a mobile ticket If you want to have the Deutschland ticket as a mobile ticket, you ...When will I get the mobile phone ticket for the next month on the DSW21?
At the end of each previous month (the last day of each month), the mobile tickets are automatically delivered for the following month. You don't have to do anything. The mobile ticket can always be found under the option "Meine Tickets" in the DSW21 ...How can I manage the "Deutschland-Ticket" subscription with DSW21?
The entire administration of the Deutschlandticket subscription with DSW21 takes place via your Customer account in the DSW21 portal. You cannot access your customer account via the DSW21 app. To do this, you must enter ...In what form can I order the "Deutschland-Ticket"?
The "Deutschland-Ticket" is issued exclusively digitally. That means you can get it on a smart card or as a mobile ticket for your smartphone. Which output medium is offered depends on the respective provider. An exhibition in the form of a paper ...How to cancel the "Deutschland-Ticket" subscription?
According to the legal framework for the "Deutschland-Ticket", cancellation up to the 10th of a month must be done, so that the subscription is terminated at the end of the month. The providers may have deviating deadlines. DSW21 (Dortmunder ...