Friends and/or family also want to use billyard. What can I do?

Ask those who want to use billyard in the future to fill out this form: https://billyard.de/recommend/ or ask him to contact us by phone, chat or email.

You can reach us by email: info@billyard.de, via live chat on the website and by phone: +49 (0)228 38757080.

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• Can I also submit receipts from other people/family members?

  May receipts / tickets be submitted by other persons? Public transport subsidy No, only your tickets may be submitted. You can submit group tickets if you were part of the group. Food subsidy Only your own receipts may be submitted. Receipts of meals ...

• Why does the analysis of the documents take so long?

  It may happen that the readout cannot be done by machine. In this case, a billyard employee will look at the receipt so that you receive it back as error-free as possible. We recommend that you close the app as soon as you have submitted your ...

• Can I upload PDF as an invoice?

  Unfortunately, the billyard system cannot currently process PDFs. Please take a screenshot and upload it via the billyard app.

• Document is not uploaded. The message "Pending upload" is displayed on the document. What can I do?

  Uploading a receipt does not work. It is called status "Upload pending" displayed and at the top as an error No photo of the document has been transferred to the server yet. Quit the billyard app and try uploading the receipt again. To exit an app on ...

• My receipt has been read incorrectly, what now?

  What do I have to do? Feel free to send us a short mail via the menu item "Feedback" in the app with the date and your login. We will correct this as soon as possible. You can reach us:  per email: hilfe@billyard.de per live chat per phone at 0228 ...