Do I need to keep the app open while uploading the receipt?

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• Do I need to keep the app open while the receipt is in text recognition or being reviewed?

  No, you can close the app during this time. You can simply confirm the receipt when you upload the next receipt.

• Do I need to keep any receipt that I uploaded?

  No, you can throw away the receipt after uploading. billyard keeps all receipts for you.

• The receipt check takes a very long time. Why?

  It may happen that the readout cannot be done by machine. In this case, a billyard employee will look at the receipt so that you receive it back as error-free as possible. We recommend that you close the app as soon as you have submitted your ...

• Document is not uploaded. The message "Pending upload" is displayed on the document. What can I do?

  Uploading a receipt does not work. It is called status "Upload pending" displayed and at the top as an error No photo of the document has been transferred to the server yet. Quit the billyard app and try uploading the receipt again. To exit an app on ...

• An error occurred during the readout of my receipt. What do I have to do?

  What do I have to do? Feel free to send us a short mail via the menu item "Feedback" in the app with the date and your login. We will correct this as soon as possible. You can reach us:  per email: hilfe@billyard.de per live chat per phone at 0228 ...