Do I have to leave the app open while the receipt is in text recognition or is checked?

No, you can close the app during this time.

You can simply confirm the receipt when you upload the next receipt.

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• How do I upload a receipt?

  Yes, the app must remain open during the upload, otherwise it may be stopped. The app can then be closed during the receipt / ticket check.

• Document is not uploaded. The message "Pending upload" is displayed on the document. What can I do?

  Uploading a receipt does not work. It is called status "Upload pending" displayed and at the top as an error No photo of the document has been transferred to the server yet. Quit the billyard app and try uploading the receipt again. To exit an app on ...

• Why does the analysis of the documents take so long?

  It may happen that the readout cannot be done by machine. In this case, a billyard employee will look at the receipt so that you receive it back as error-free as possible. We recommend that you close the app as soon as you have submitted your ...

• My receipt has been read incorrectly, what now?

  What do I have to do? Feel free to send us a short mail via the menu item "Feedback" in the app with the date and your login. We will correct this as soon as possible. You can reach us:  per email: hilfe@billyard.de per live chat per phone at 0228 ...

• What if you don't get a receipt?

  No, this is not possible. The tax office prohibits the acceptance of handwritten receipts. So in this case, ask the receipt issuer for a receipt that can be accepted.