Do I have to upload the receipt on the same day I received it?

No, you can upload all receipts until the 3rd of the following month, because billyard reads the date on the receipt. (For example, a receipt with a receipt date of May 19, 2022 must be uploaded at the latest by June 3, 2022).

However, we recommend uploading the receipt immediately after receiving it.

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• Document is not uploaded. The message "Pending upload" is displayed on the document. What can I do?

  Uploading a receipt does not work. It is called status "Upload pending" displayed and at the top as an error No photo of the document has been transferred to the server yet. Quit the billyard app and try uploading the receipt again. To exit an app on ...

• Can I upload multiple receipts / tickets at the same time?

  No, unfortunately this is not possible. Please upload all receipts / tickets one after the other. Only one receipt / ticket may be shown per photo, and receipts / tickets may not be split between multiple photos. So make sure that all the necessary ...

• The receipt check takes a very long time. Why?

  It may happen that the readout cannot be done by machine. In this case, a billyard employee will look at the receipt so that you receive it back as error-free as possible. We recommend that you close the app as soon as you have submitted your ...

• Can I upload PDF as a receipt?

  Unfortunately, the billyard system cannot currently process PDFs. Please take a screenshot and upload it via the billyard app.

• I only go shopping once a week. Can I split the receipt over several days?

  No, unfortunately this is not permitted by law. However, the receipt can be claimed for the particular day that is printed as the date on the receipt.